We want you to be happy so if there’s a problem with your order, we’ll do everything possible to help depending on the problem:
Need to cancel an item we haven’t dispatched?
Cancelling an order we haven't yet shipped? Our warehouse team work very fast to get all orders out efficiently, so please let us know as quickly as possible on 01746 781020 or email sales@stinkyink.com if it's outside office hours.
Faulty item?
You're protected by our 12-month guarantee. Contact us regarding your issue and we will first run through some troubleshooting to try and resolve the problem. In the rare event we can't fix the fault, and you are within the 12-months from purchase period, you can choose between a free replacement or a full refund. Call us on 01746 781 020 or email sales@stinkyink.com to report a fault.
Changed your mind?
Unopened items can be fully refunded up to 30 days from delivery, with reduced refunds for older orders. You'll need to pay postage if your items aren't faulty. Returns must arrive back to us within 30 days of your request or the agreement may be affected. Call us on 01746 781020 or email sales@stinkyink.com to arrange a return.
Refunds are as follows if you have changed your mind:
- Up to 30 days from receiving your order: Full refund
- 30+ days: No Refund. Get in touch and we'll see if we can help in any way.
What we can’t refund if you change your mind:
- Open items, even if it's just the outer blister pack.
- Items with damaged packaging, including where stickers or writing has been added to the product packaging.
- Products that have been opened and/or used.
- Orders received over 30 days ago.
- Optional delivery upgrades that were fulfilled (e.g. next day courier).
How to return a product
When sending your items back:
- Please do NOT include random items with your returns number. We will be unable to send them back to you.
- Please do NOT send us items without a Customer Returns number (RMA). We process thousands of items a day, returns without a Customer Returns number will be recycled and a refund will not be processed.
- Please do NOT write on or stick any labels directly onto products or product packaging. This makes the item unsellable and so a refund will be withdrawn.
- Refunds may take up to 48hours to be processed once we have received the orders back, although usually it is within the same day.
All returns are logged by the warehouse team on arrival to assess their condition. We reserve the right to not issue a refund if the external and/or internal product packaging makes the item unsellable, and/or if the product itself is unsellable (for mis-ordered and no longer required returns).
If you have any problems or need help with anything else get in touch with us at sales@stinkyink.com.